I already have a GastroANP membership username and password from the old website. Can I still use it?

No, you will need to sign up for a new account. When we moved to a new site, to maintain your privacy, we could not directly transfer membership login information. All members will have to make a new username and password to login.

I want to change my membership from monthly to annual or vice versa. Can I do this?

Yes. You will need to cancel your current membership and sign-up for the new payment schedule. We are not able to do this on our end as you must consent to updated renewal charges. Be sure to sign into your account before you make these changes.

I am already a GastroANP member of our new site, do I need to sign up for another membership to attend conferences?

If you already have an account, log in (button in top right hand corner). Navigate to the Conference page and complete your purchase after logging in, so the Conference pass is linked to your account. You can navigate between membership areas (GastroANP membership and conference memberships) via the panel on the right or by clicking “Account” in the top right hand corner.

I am not a GastroANP member and would like to sign up for conference. When I click register, it wants me to make an account. Should I do this?

Our conferences are considered temporary, non-recurring memberships to content behind a paywall. You can create an account with a new username and password to access the conference content that is behind the paywall. If you then want to become a member of the GastroANP, you would use the same login and purchase the membership through your account to link them. Being a member saves you $75 dollars on the conference registration.

I can’t log in! What should I do?

If you have successfully logged in to our new site before and can’t login now, click forgotten password link and reset your password. If this does not work, email info@gastroanp.org and we will try to sort it out.

I want to change the email address associated with my account. Can I do this?

Not currently. We are working to add this but the current system doesn’t allow for it.

How do you handle refunds?

Conferences and membership purchases provide access to content. If you have already viewed the content or redeemed CE, there will be no refunds given. If you made an error in which membership you signed up for, you can request an immediate refund by emailing us at info@gastroanp.org.

I need to change my payment method. How do I do this?

Log in to your membership account and click “Account” in the top right hand corner. Then click “Account” at the bottom of the pop-up menu. Then under “Payment", you can “Add New Payment Method.”

I don’t see my information in the provider directory or the information needs to be updated. How do I address this?

If you are are a licensed naturopathic doctor and an active member in the GastroANP, and you want to:

Add yourself to the directory
Remove yourself from the directory
Update the information included in the directory

Please click here to submit a Directory Entry Update Request.

I can’t find where to log in to the GastroANP member content. How do I do this?

First, locate the Login button and follow the prompt to sign into your GastroANP account. Next, click where the Login button was, which should now say Account. This will bring up a panel that includes your GastroANP Membership and click View. The system does not allow it to look any different and we know it looks a bit confusing!

Help & Questions